Wind Chime Frequently Asked Questions (FAQ's)

How can you offer such low prices on musical wind chimes?

Musicalwindchimes.com, takes advantage of our direct relationships with our manufacturers. We bring you their best wind chime and birdhouse products via the internet, and they ship each wind chime and birdhouse directly to your door. This completely eliminates the retail store, and all those costly retail "overhead" markups!

How "up-to-date" is your musical wind chime product line?

The wind chimes and birdhouses we sell are always the most current models available. In addition, whenever the musical wind chime product line is updated you can be confident that our Web site will showcase these new products exclusively once they become available from the manufacturer.

What about shipping costs for my musical wind chime order?

Shipping costs are based on the manufacturer's costs to deliver your wind chime and/or birdhouse order directly to you from their warehouse. Next Day, Second Day, Third Day Select, and Worldwide shipping are available at the current standard fee. These are real costs, however, Musicalwindchimes.com will absorb all UPS Ground rates for orders totaling over $150.00 and going to the same address in the continental US.

When should I expect delivery of my musical wind chime order?

Generally all of our wind chime and birdhouse products leave the warehouse within 24/48 hours. During heavy shopping seasons, however, it may take additional time to leave the warehouse. Once your wind chime and/or birdhouse order is shipped, standard shipping times apply, which, depending on your location, shipping method, and the volume being handled by the carrier at the time, is anywhere from three to seven business days for all orders shipped within the USA.

What if I need warranty service for my wind chime?

All of our wind chimes and birdhouses are fully warranted by the manufacturer. If by chance you receive a product which is defective, the manufacturer's warranty information and service address will be clearly marked on or in the package you receive. If your wind chime or birdhouse is damaged in shipping, the issue can quickly be resolved by notifying the postal carrier. If you ever have questions not answered by the manufacturer or by the carrier, please contact us at help@musicalwindchimes.com.

How safe is my credit card information at Musicalwindchimes.com?

When you buy from Musicalwindchimes.com, your credit card purchase is processed in real time by secure eCommerce servers. Then your order is encrypted with PGP before being sent to Musicalwindchimes.com. Your card couldn't be safer!